The owner of the website is Svetlana Rogonova ( further in-text "private person"), registration number 22048911565,  address Saules 26 – 1, Garkalne, Latvia. If you have any questions about the web page or terms & conditions, please contact us using contact form or write to use email to address [email protected]. The content of the web page is the property of the company, copying or republishing any information must be confirmed by the company. All rights reserved.

To ensure easy and convenient shopping, we have prepared a distance contract (see below).

DISTANCE CONTRACT

The owner of the web page Svetlana Rogonova ( further in-text "private person"), registration number 22048911565,  address Saules 26 – 1, Garkalne, Latvia from one side (further used "Seller") and the person who places the order (further used "Buyer") from other side concludes the following contract:

1. General terms

  • According to the order made in the web page Seller commits to sell and deliver goods to the Buyer;
  • Basic information about the product, the product composition, care instruction, packaging, etc. are described for each product individually. Seller informs that information about the product can be changed without warning;
  • Products listed in the webshop are made individually (made to order). Order processing time is 7 - 14 working days;
  • In case there is a problem with delivery Seller contacts Buyer within 1 working day;
  • Color of the products may slightly differ from photos due to different monitor settings;
  • The prices for each product are shown individually. Seller informs that prices are variable, prices can be changed without warning.

2. Ordering

  • To place an order Buyer chooses the product, product size, and other variations and add them to the cart. To confirm order Buyer chooses option - Checkout;
  • Correctness of the delivery information is Buyers responsibility;
  • To make changes in the order Buyer must immediately contact the Seller using contact form or email [email protected];
  • By ordering products Buyer confirms that he has read and understood product description, care instruction and all the other information that is written next to each product;
  •  If Buyer has any questions about ordering or order details please contact us using contact form or email [email protected].

3. Payment

  • When placing an order Buyer will receive the invoice in email address shown in the order form;
  • Invoice is made electrically and valid without signature;
  • Buyer pays order with bank wire transfer;
  • Money transfer commission (if applied by Buyer bank) pays Buyer;
  • Seller starts to prepare the order only after receiving funds in a Seller bank account.

4. Delivery

  • Buyer can choose delivery options;
  • In cases the product isn't in the Sellers warehouse, Seller sends order within 7 - 14 working days from the time the payment of the order is received in Sellers bank account;
  • In case Buyer needs faster deliver / shipping, Buyer informs Seller to discuss faster shipping methods;
  • Cost of the shipping depends on the Buyers selected shipping method:
                                  Delivery in the territory of Latvia with Omniva  - 4,00 EUR;

                                  Delivery in the territory of Eesti and Lithuania with Omniva  - 8,00 EUR;
                                  Delivery in the territory of Latvia with DPD - 4,00 EUR;    
                                  Delivery outside European Union countries with Latvian national post - 18.00 EUR;                                                                                                                                                              Delivery in European Union countries with Latvian national post - 10.00 EUR;

  • Buyer must inform Seller in cases Buyer wants other shipping methods;
  • Local pickups must be agreed individually;
  • In case of delayed delivery, Seller informs Buyer immediately;
  • Seller is not responsible for delayed delivery which is caused by the delay of Buyer's selected delivery method service provider.

5. Cancellations and refunds

  • Buyer have the right to return or change the order within 14 working days from the time Buyer receives the order if:           
                                    - Products aren't used;              
                                    - Products are packed in original packaging with original price tags;                       
                                    - The product is clean, not crumpled, or with other defects.
  • To return order Buyer must fill the Return form (Atteikuma_tiesibu_veidlapa.pdf) and send it electronically to Buyers email address [email protected];
  • Buyer pays return delivery cost;
  • Seller refunds Buyer within 14 days from the time the returned items are received;
  • In case Buyer made changes in the products (individual sizes, patterns, etc.), Seller doesn't refund or cancel orders (Legislation - MK 255 22.punkts);
  • If there are defects on the product that are Sellers fault (manufacturing defect, print defect etc.), Seller pays all the costs that are associated with return or change. 
  • The product is NOT non-compliant / low quality if:
                                             - non-compliance is caused by not following the care instructions, warnings
                                                 - Normal wear and tear of the product is NOT considered a defect

    6. Privacy

    • We take responsibility that Buyers private information (Name, Surname, Address, etc.) will not be given to third parties except in cases if the information will be demanded by law enforcement agencies;
    • For processing order, accounting and delivery reasons Seller can ask you the personal data: Name, Surname, Address, Telephone number, e-mail address;
    • Seller accounting is provided by company LTD Granteles which has access to your personal data. Your personal data is collected only in reason to provide legally correct accounting for Seller;
    • Buyer provided personal data is stored in Sellers web page developer platform, Seller personal computer and in email address, All data is protected and accessible only with safe password;
    • Personal data is kept for 5 years;
    • Buyer have right to access their data, demand deleting personal data, correct personal data, demand to stop data processing, rights to object data processing, rights to cancel allowance of the processing data;
    • We respect your privacy and we will never use your data in the way it could limit your rights;

    1. General provisions

    1.1. This privacy policy regulates the principles of collection, processing, and storage of personal data. Personal data is processed and stored by IK SVETLANA ROGONOVA, 22048911565, Gaujas iela 3:21, Vangaži, Ropažu novads, LV-2136 , who  www.latvianeden.com is the controller of the personal data (hereinafter the controller).

    1.2. For the purposes of this privacy policy, a data subject means the customer or another natural person whose personal data is processed by the controller.

    1.3. For the purposes of this privacy policy, a customer means anyone who purchases goods or services on the controller’s website.

    1.4. The controller observes the principles relating to personal data processing provided by legislation and, among other things, processes personal data in a lawful, fair, and secure manner. The controller is able to declare that personal data has been processed in accordance with the provisions of the legislation.

    2. Collection, processing, and storage of personal data

    2.1. The personal data collected, processed, and stored by the controller has been collected electronically, mainly via the website and e-mail. 

    2.2. By sharing their personal data, the data subject grants the controller the right to collect, arrange, use and administer, for the purpose defined in the privacy policy, the personal data that the data subject shares with the controller either directly or indirectly when purchasing goods or services on the website.

    2.3. The data subject is liable for the accuracy, correctness, and integrity of the data submitted by them. The submission of knowingly false data is regarded as a breach of the privacy policy. The data subject is required to immediately notify the controller of any changes in the data submitted.

    2.4. The controller is not liable for any damage or loss caused to the data subject or a third party as a result of the submission of false data by the data subject.

    3. Processing of personal data of customers

    3.1. The controller may process the following personal data of the data subject:

    3.1.1. Given name and surname;

    3.1.2. Telephone number;

    3.1.3. E-mail address;

    3.1.4. Delivery address;

    3.1.5. Bank account number;

    3.1.6. Payment card details;

    3.2. In addition to the foregoing, the controller has the right to collect data about the customer that are available in public registers.

    3.3. The legal basis for the processing of personal data points (a), (b), (c) and (f) of Article 6(1) of the General Data Protection Regulation:

    (a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

    (b) processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;

    (c) processing is necessary for compliance with a legal obligation to which the controller is subject;

    (f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

    3.4. Processing of personal data according to the purpose of processing:

    3.4.1. Purpose of processing – security and safety
    The maximum period of storage of personal data – according to the terms specified by law

    3.4.2. Purpose of processing – the processing of orders
    Maximum period of storage of personal data – 5 years

    3.4.3. Purpose of processing – ensuring the functioning of online store services
    Maximum period of storage of personal data – 5 years

    3.4.4. Purpose of processing – customer management
    Maximum period of storage of personal data – 5 years

    3.4.5. Purpose of processing – financial activities, accounting
    Maximum period of storage of personal data – according to the terms specified by law

    3.4.6. Purpose of processing – marketingMaximum period of storage of personal data –5 years

    3.5. The controller has the right to share personal data of customers with third parties such as processors, accountants, transport and courier companies, companies providing transfer services. The controller is in charge of the processing of personal data. The controller transmits the personal data necessary for making payments to the processor, Maksekeskus AS,  makecommerce.lv .

    3.6. The controller processes and stores personal data of the data subject implementing the organizational and technical measures to ensure that the personal data is protected against any accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

    3.7. The controller stores the data of the data subjects depending on the purpose of processing, but no longer than for 5 years.

    4. Rights of the data subject

    4.1. The data subject has the right to gain access to and examine their personal data.

    4.2. The data subject has the right to obtain information on the processing of their personal data.

    4.3. The data subject has the right to modify or rectify inaccurate data.

    4.4. If the controller processes personal data of the data subject based on the consent granted by the latter, the data subject has the right to withdraw their consent at any time.

    4.5. To exercise their rights, the data subject can contact the customer support of the online store at [email protected].

    4.6. To protect their rights, the data subject can file a complaint with the Data Protection Inspectorate.

    5. Final provisions

    5.1. These data protection terms and conditions have been prepared in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia and legislation of the Republic of Estonia and the European Union.

    5.2. The controller has the right to amend the data protection terms and conditions in part or in full, notifying the data subjects of the amendments via www.latvianeden.com.




    If you have any questions, don't hesitate to contact us. 

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